e-Commerce

New Channels To Market

The visible part of e-commerce - customer ordering - has been facilitated by a range of solutions from enterprise resource planning and e-commerce specialists. Customers can enter, pay for and track their purchases through the order cycle. The vendor enjoys vastly increased volumes of orders for very small increases in overheads. Regional markets have grown into global markets, sales opportunities have been maximised and revenues have soared.

For these benefits to be realised the back-office systems - customer services, marketing and distribution - must be developed to service the new sales channel. Some e-retailers have discovered this the hard way...

We can help you with:

• Website design and ergonomics
• On-line product catalogues
• Links to back-office systems for real-time stock availability, pricing and despatch information
• Automated email confirmation on order placement and despatch
• On-line credit checking and payment transactions
• On-line documentation: invoices, despatch and credit notes, technical specifications
• Development workshops to train your employees to cope with the new working practices that e-commerce will produce